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Quick Answers for you..

Questions? We've got you.

Everything you need to know about ordering with Leeta Order Yo — from sending your request to shopping, payment and delivery.

Getting Started

How does Leeta Order Yo work?

It’s simple. Send us your shopping list, pickup request or errand through our website or WhatsApp. Our team reviews the request, checks the necessary prices and logistics, and sends you a clear quotation.

Once you’re happy with the details and payment is confirmed, we get to work and keep you updated until your order reaches you.

You choose. We handle it.

Leeta can help with everyday shopping and errands, including supermarket shopping, fresh market sourcing, general shopping, pickups and deliveries, and other reasonable errands around Kampala.

If what you need doesn’t fit neatly into one of those categories, just ask us. We’ll let you know whether we can handle it.

What can Leeta help you with?

No. You don’t need an account or an app.

Simply place your request through the website or WhatsApp and our team will take it from there.

Do I need an account?

Orders & Shopping

Can I choose where Leeta shops?

Absolutely. If you have a preferred supermarket, market, shop or supplier, tell us when placing your request.

If you don't have a preference, Leeta can help source the items for you based on availability, convenience and your requirements.

Yes. Some errands naturally require multiple stops.

Tell us everything you need in one request and we'll work out the most practical way to handle it. If additional stops affect the service or transport cost, we'll include that clearly in your quotation.

Can I order from more than one place?

We'll do our best to find what you requested. If an important item is unavailable, we can contact you about a suitable alternative rather than simply making the decision for you.

You're always kept in the loop.

What if an item isn't available?

Can i specify brands, sizes or preferences?

Yes—and we encourage it.

You can include preferred brands, quantities, sizes, colours, alternatives, budget limits or any other useful instructions when placing your order.

The clearer your request, the better we can shop for you.

Pricing & Payments

How much does Leeta charge?

Every request is a little different.

Your total may include the actual cost of your items, Leeta's service fee, transport or delivery, and any additional costs required for your particular errand.

You won't have to guess. We review the request first and send you a clear quotation showing the costs before you approve and pay.

Yes—but you don't pay blindly.

First, you send us your request. We check the necessary details and prepare your quotation. You review the costs and approve them before making payment.

Once payment is confirmed, Leeta proceeds with your shopping or errand.

Do I pay before Leeta shops?

Because Leeta purchases items specifically on your behalf, and every customer's shopping list is different.

Rather than asking customers to pay before knowing the cost, we first review your request and provide a quotation. You only proceed once you're comfortable with the details.

This protects both the customer and Leeta while keeping the process transparent.

Why is payment made before shopping?

How can I pay?

Available payment instructions are provided with your approved quotation. Always confirm that you're using the payment details supplied directly by Leeta before sending money.

Will I receive proof of purchace?

Yes. Where applicable, Leeta provides the original shop receipt or other available purchase proof for items purchased on your behalf.

Your Leeta delivery documentation also helps keep the order clear from request through completion.

Prices and availability can sometimes change between checking and purchasing.

For small, immaterial differences we can eventually create an internal policy, but at this initial stage I would not authorize Leeta to spend beyond the approved amount without the customer's knowledge.

If an important price change affects your approved order, we'll contact you before proceeding with the change.

What if the actual price changes

Changes, Cancellations & Support

Can I change my order after submitting it?

Of course. If shopping hasn't started yet, contact us on WhatsApp and tell us what you'd like changed.

If the purchase or errand is already underway, we'll let you know what can still be adjusted and whether the change affects the cost or delivery time.

Yes, but what happens next depends on how far the order has progressed.

Requests cancelled before purchasing or the errand begins are much easier to adjust. Once Leeta has already purchased items, incurred transport costs or begun carrying out the service, some costs may no longer be recoverable.

We'll handle each situation transparently and in line with our cancellation and refund policy.

Can I cancel an order?

Our team will review the issue with you and help determine the appropriate next step based on the order, purchase receipt and circumstances.

What if i have a problem with my order?

Chat with Leeta

Still Have Questions?

We're real people, and we're happy to help

Whether you're unsure about an item, delivery location, payment or an unusual errand, talk to the Leeta team directly..

Place an order